Staying connected to our community is always our #1 ritual. If you have a question
about your order, our products, our website or the AMEON experience,
please email us at ask@ameonskin.com.au
Thank you for being here!
AMEON partner with Australia Post for all deliveries within Australia. Once your order has processed and dispatched, you will receive a confirmation email along with carrier and tracking details.
Orders will be processed within 2-3 business days once payment has been received with a confirmation email.
To track your delivery via Australia Post click here.
Your order may qualify for free shipping if it meets the order value requirements. Shipping costs may vary depending on the delivery location.
We're eager to get to you, too. Expected shipping times are an estimation given to us by the courier and may vary depending on locations. We do not offer any additional expedited shipping services. Please refer to the above table for anticipated shipping times.
All our products are made in the United States.
Please send all wholesale and retail queries to hollie@shapr.com.au.
Never. We are 100% cruelty-free.
Please send all press and media enquiries to hollie@shapr.com.au.
Ameōn products were created to bring comfort to all skin types (even for sensetive and fragile skin) in all of life’s lemonade-making moments. Be it dullness or breakouts caused by stress from pulling that all-nighter at work, or skin dryness sustained from a night out living your best life, we’d like to think that we have you covered.
Congratulations! While we endeavor to be your trusted skincare expert, we strongly recommend you speak to your doctor for the best advice on what products you should and should not use when pregnant.
The nose has it, the aroma you detect is a natural by-product of the bioactive plant oils we use in our products. It is part of the intrinsic nature of plant oils and extracts that their aroma changes over time.
Our sole goal for every product is maximum potency and efficacy so we do not formulate for scent. The final aroma of every product is the result of a clean, meticulous formulation process where every product smells as per nature intended.
So, you can rest assured that not a drop of that synthetic perfume goes into the creation of Ameōn products.
Each product lasts for 3 - 6 – 9 - 12 months from the time of opening. Look out for the icon with the open jar on the back of every product (example: 3M / 6M / 9M / 12M).
We intend for our products to weather all of life’s many seasons with you, and while our products can be left in extreme heat or cold for a short period of time, without affecting their efficacy, they do get cold feet or become too hot to handle which may result in a slight change in product texture.
We have plenty of new formulas to share. To be the first in the know, simply join our mailing list and receive the latest updates.
AMEŌN will gladly accept returns on unopened / unused orders placed within 30 days (no exceptions) Please email ask@ameonskin.com.au to coordinate.
AMEŌN Sets are final sale, no exceptions.
If a product arrives broken or damaged, we are happy to send a replacement. However a photograph as proof of the damage/defect is required.
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. Please do not hesitate to contact us at ask@ameonskin.com.au at any time if you are unhappy with your order. We endeavor to be in touch within 3 business days. Simply return the unused product, and we will be happy to refund you the full amount of your purchase, excluding shipping and any discount applied.
Please contact us at ask@ameonskin.com.au with your order number and we will endeavor to offer you assistance within 3 business days.
Your card will be charged once the order has been accepted and processed.
We accept all major credit cards, PayPal and
Please contact us at ask@ameonskin.com.au as soon as possible, with your order number, if you would like to cancel or modify your order. We usually process orders as soon as we receive them but we’ll try our best to fulfill your request.
You will receive a confirmation email once your order has been placed. We’ll send you a second email with the tracking information once your order has been shipped. If you have any further questions regarding your order, please contact us at ask@ameonskin.com.au
Simply apply your promo code during checkout. Please note that all Ameōn promo codes cannot be used in conjunction with one another and only one promo code can be used at any one time.*
*Offers that are advertised on our website without a promo code will be automatically applied at checkout. In this instance, separate promo codes can be used in conjunction with the aforementioned advertised offers.
