free au shipping on orders over $150 — complimentary samples with every orderfree au shipping on orders over $150 — complimentary samples with every orderfree au shipping on orders over $150 — complimentary samples with every orderfree au shipping on orders over $150 — complimentary samples with every orderfree au shipping on orders over $150 — complimentary samples with every orderfree au shipping on orders over $150 — complimentary samples with every order
ameōn

help

faq

our virtual door is always open

Staying connected to our community is always our #1 ritual. If you have a question about your order, our products, our website or the ameōn experience, please email us at ask@ameonskin.com.au.

Thank you for being here!

delivery + shipping

Courier+
AMEŌN partner with Australia Post for all deliveries within Australia. Once your order has processed and dispatched, you will receive a confirmation email along with carrier and tracking details.
Orders+
Orders will be processed within 2-3 business days once payment has been received with a confirmation email.
Tracking your order+
You can track your delivery on Australia Post.
Shipping costs+
Your order may qualify for free shipping if it meets the order value requirements. Shipping costs may vary depending on the delivery location.
Shipping timeframes+
We're eager to get to you, too. Expected shipping times are an estimation given to us by the courier and may vary depending on locations. We do not offer any additional expedited shipping services.

ameōn

Where is your company and where are your products made?+
All our products are made in the United States.
I would love to carry ameōn in my store/spa, who should I speak to?+
Please send all wholesale and retail queries to hollie@shapr.com.au.
Do you test on animals?+
Never. We are 100% cruelty-free.
I would like to feature ameōn and its products. How do I get in touch?+
Please send all press and media enquiries to hollie@shapr.com.au.

products + ingredients

What skin types are ameōn products suitable for?+
Ameōn products were created to bring comfort to all skin types (even sensitive and fragile skin) in all of life's lemonade-making moments. Be it dullness or breakouts caused by stress from pulling that all-nighter at work, or skin dryness sustained from a night out living your best life — we'd like to think that we have you covered.
Can I use ameōn products during pregnancy?+
Congratulations! While we endeavor to be your trusted skincare expert, we strongly recommend you speak to your doctor for the best advice on what products you should and should not use when pregnant.
I reordered a product and noticed it smells a little different, why?+

The nose has it — the aroma you detect is a natural by-product of the bioactive plant oils we use in our products. It is part of the intrinsic nature of plant oils and extracts that their aroma changes over time.

Our sole goal for every product is maximum potency and efficacy so we do not formulate for scent. The final aroma of every product is the result of a clean, meticulous formulation process where every product smells as per nature intended.

So you can rest assured that not a drop of synthetic perfume goes into the creation of ameōn products.

How do I know when my product will expire?+

Each product lasts for 3 – 6 – 9 – 12 months from the time of opening. Look out for the icon with the open jar on the back of every product (example: 3M / 6M / 9M / 12M).

We intend for our products to weather all of life's many seasons with you, and while our products can be left in extreme heat or cold for a short period of time without affecting their efficacy, they may experience a slight change in texture.

When is your next product launching?+
We have plenty of new formulas to share. To be the first in the know, simply join our mailing list and receive the latest updates.

return + exchange

Can I return or exchange my product?+

AMEŌN will gladly accept returns on unopened / unused orders placed within 30 days (no exceptions). Please email ask@ameonskin.com.au to coordinate.

AMEŌN Sets are final sale, no exceptions.

If a product arrives broken or damaged, we are happy to send a replacement. However a photograph as proof of the damage/defect is required.

Your satisfaction is our top priority. Please do not hesitate to contact us at ask@ameonskin.com.au at any time if you are unhappy with your order. We endeavor to be in touch within 3 business days. Simply return the unused product and we will be happy to refund the full amount of your purchase, excluding shipping and any discount applied.

What should I do if I received the wrong product?+
Please contact us at ask@ameonskin.com.au with your order number and we will endeavor to offer you assistance within 3 business days.

orders + billing

When will my credit card be charged?+
Your card will be charged once the order has been accepted and processed.
What forms of payment do you accept?+
We accept all major credit cards, PayPal, Apple Pay, Google Pay and Shop Pay.
How do I update my order?+
Please contact us at ask@ameonskin.com.au as soon as possible with your order number if you would like to cancel or modify your order. We usually process orders as soon as we receive them but we'll try our best to fulfil your request.
How can I check the status of my order?+
You will receive a confirmation email once your order has been placed. We'll send you a second email with the tracking information once your order has been shipped. If you have any further questions regarding your order, please contact us at ask@ameonskin.com.au.
How do I use a promo code?+

Simply apply your promo code during checkout. Please note that all ameōn promo codes cannot be used in conjunction with one another and only one promo code can be used at any one time.*

*Offers that are advertised on our website without a promo code will be automatically applied at checkout. In this instance, separate promo codes can be used in conjunction with the aforementioned advertised offers.

enquiries

ask@ameonskin.com.au